We have been in business for 47 years.

Digital Download orders are sent via email within 72 business hours to the email address provided at checkout. These may arrive in your spam or other folder. Printed products will be arriving within 2-3 weeks. Other specialty products may take slightly longer, from 3-4 weeks.

Our credit card processor uses a billing zip code to verify the credit card. If the zip code entered does not match the billing zip code on your credit card, the card will not process. If you are still having trouble with your order, please call customer service at 800-482-0321 to assist placing the order over the phone.

Contact Customer Service at 800-482-0321 or Help@TheGradTeam.com immediately, and we'll resolve this issue promptly.

Click on Help Desk then Check Order Status, Enter your order number shown on your receipt that starts with “VG”. Or you can contact customer service at 800-482-0321 and we can check on the status for you. Orders over 1 year old, may be subject to additional replacement fees.

Your satisfaction is our priority. If you’re unsatisfied, contact customer service within 30 days for various resolution options. We aim for 100% satisfaction!

- Wear your gown properly and securely.
- Keep your cap straight on your head.
- Avoid excessive accessories that may distract from your achievement.
- Smile naturally and enjoy the moment!

Your Proof shows you 100% of the image photographed. Your purchased product may vary based on print size, as certain sizing will use an automated standard crop for print. You may need to adjust the crop yourself before final purchase. The proof images you see online are low resolution and some features may differ upon purchase. Colors and lighting will be corrected and may be slightly different in the final product.

You will receive an email within 24 hours of order placement to the email address you provided at checkout. If you do not receive an email within that time, please contact customer service @ 800-482-0321 or Click Here to contact us

The best way to contact us is via our HelpDesk. You may also contact us @ 800-482-0321  Please make sure to give detailed information if leaving a message. Including: Brief description of issue, student name, school name, event date, and a contact number or email to return your message within 24 hours.

• Make sure your gown is secure, in place and zipped.
• Make sure all of your cords and stole are hanging and laid nicely.
• Keep your cap secure, straight, and tassel correctly placed.
• After your attire is on, do a final mirror check to avoid any misplaced hairs or makeup flaws.
• Avoid excessive accessories that may distract from your achievement.
• Smile naturally and enjoy the moment!

Rest assured, your privacy is important to us. Your photos are safeguarded, and your personal information will never be sold or disclosed to anyone.

Absolutely! Ordering after the deadline is possible. However, it may require additional processing time and there may be additional fees.

You will receive a confirmation email within 24 hours of placing your order. If you don't receive it, please contact Customer Service at 800-482-0321 or Help@TheGradTeam.com

We have a number of different retouching offers to accommodate many of your needs, from removing stray hairs or tassel strands over the face, to teeth whitening. Please use the icon to learn about each retouching service offered when ordering. For extensive retouching outside of the services listed, please contact customer service for further assistance. 

We offer 3 different photo finish options on prints. 

• Standard Lustre: This is a standard basic matte finish
• Pearlized: This is a premium glossy print with a luminous pearl finish.
• Lamination: This is a clear plastic coating over your images to enhance and protect your portraits from the elements. 

Yes, digital proofs are emailed within two weeks of your session, allowing you to choose your preferred photos.

You have the flexibility to choose from various options, including single prints, single image downloads, and other photo products.

Portrait folders are an elegant black paper folder frame with gold trim to display your prints. *Portrait sold separately*

You can customize the cropping on each of your portraits using the cropping tool to adjust the photo as you wish. If you do not manually adjust the photo, then the default cropping will be applied to the order. 

We have a variety of texting options to add to your prints. 

• Overlay Text: is printed directly on the bottom of your photo. You can edit the text as you wish, or you can keep the pre-filled text. This typically includes an image of your school’s crest as well.
• Border Text: adds a white border on your image and the text is printed on the bottom of the white border. You can edit the text as you wish, or you can keep the pre-filled text. This typically includes an image of your school’s crest as well.
• Frosted Text: adds a soft white rounded box at the bottom of the portrait that the text is printed over top of. You can edit the text as you wish, or you can keep the pre-filled text. This typically includes an image of your school’s crest as well.

Borderless/No text: Is what you will select if you choose not to have the school crest, or any text printed on your portrait.

Yes!

• If you are ordering online, simply put your items in your cart for student #1, and then at the top of the page select “find another event” and enter your other students event details, add those items to the cart, then checkout. 
• If you are ordering using a paper form, simply calculate the shipping cost at the bottom of the form to reflect all items purchased for all students. 

We do offer multiple print and digital packages that allow you to select more than one photo within the package.